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Thunder laser

  • laser cutter reviewsTim Sizemore  From:facebook  @Thunderlaser  Recommend
    First and foremost Thunder Laser has great support and will reply to questions in a very timely matter. My machine is a true work horse and exceeds my expectations and has taken all my worries away. Keep in mind that they are in China so worse case scenario they may be sleeping during your work day. What is great about that though is then you will have an answer waiting for you when you wake up. I shopped and searched a lot before choosing my Thunder Laser Nova 51 with 100 watt tube. I also made sure to include the 4" laser as well as the rotary tool for doing round items. Also included was my water chiller and exhaust fan and air compressor. Everything that I or you would need to be successful. I will say that prior to using this machine that I had zero hands on experience with a laser. Just watched a lot of videos and found Facebook Groups of others with plenty of experience and knowledge. I have been using CorelDraw for a number of years so doing drawings and converting was not a problem. When my machine arrived I was a bit overwhelmed at how large it actually was. I knew the measurements but seeing it in front of me was something else. The machine arrived and was packed very well for the trip from China. Since I have received my machine any questions or concerns that I have had have been answered quickly. The software that is included, RDWorks has some cutting parameters built in that will get you started lasering fast. Make sure to have plenty of both scrap and good wood available. You'll need it! lol I have gone through plenty but most importantly I will tell you that my Thunder Laser machine has well EXCEEDED my expectations. So far I have successfully cut and engraved wood, granite, glass, cardboard, paper, fabric, cork and more. Experiment, mess things up and learn and you will be extremely happy with your Thunder Laser purchase and remember that Tech Support is available here on Facebook via messaging and also via email. Thank you Thunder Laser for a great machine!
  • laser cutter reviewsChuck Delchamps  From:facebook  @Thunderlaser  Recommend
    I recently purchased my first laser, a Thunder Laser Nova 24. I chose Thunderlaser because I read many positive reviews and no negative reviews. After owning my machine for a few months now I understand why. It has been dependable and trouble free. The only issue I’ve had was calibrating the rotary accessory and Thunderlaser Tech worked with me until the problem was solved.I bought my Thunderlaser primarily for woodworking and I am very pleased! Thank you Thunderlaser!
  • laser cutter reviewsElana Signs   From:facebook  @Thunderlaser  Recommend
    wonderful machine, respectable team , good parts , stable body
  • laser cutter reviewsClay Luttrell   From:facebook  @Thunderlaser  Recommend
    Great parts, great assembly, great people. Thunder Laser is absolutely the best value for a laser machine!
  • laser cutter reviewsChuck Delchamps   From:facebook  @Thunderlaser  Recommend
    I recently purchased my first laser, a Thunder Laser Nova 24. I chose Thunderlaser because I read many positive reviews and no negative reviews. After owning my machine for a few months now I understand why. It has been dependable and trouble free. The only issue I’ve had was calibrating the rotary accessory and Thunderlaser Tech worked with me until the problem was solved. I bought my Thunderlaser primarily for woodworking and I am very pleased! Thank you Thunderlaser!
  • laser cutter reviewsTroy Gilchrist   From:facebook  @Thunderlaser  Recommend
    I use 3 thunderlaser machines at our Local Makerspace and I love them! These machines are in constant use and they are holding up very well! I came for the woods lab but I’m staying for the lasers!
  • laser cutter reviewsAnil Kushwaha   From:facebook  @Thunderlaser  Recommend
    Thunder laser most valuable in the small buisinesses for small Enterprenuer....
  • laser cutter reviewsJoseph Propati   From:facebook  @Thunderlaser  Recommend
    Everything about the company so far has been positive. I ordered my Thunderlaser a few months ago and it is remarkable. I've owned a couple different laser models in the past "both were the cheap China models" and my new Thunderlaser surpasses them 10 fold. From the beginning of my experience Thunderlaser has been with me every step of the way. From when I received the massive crate with all the great, well packed goodies to today. They ask me how things are going, if I need any help, how the laser is doing.... they make me feel like I am a valued customer and not just another purchase. Regarding the laser itself, I purchased the Nova35 with the 100Watt laser tube. First off the laser is beautiful! It was clean, made of high quality material and very high tech. It is very accurate and the 100W laser lets me do all the things I need to do without worrying about lack of power. The accessories were the perfect fit since they gave the right recommendations for the best chiller and air system. They all work great. I really like the incorporated safety features that Thunderlaser put into their laser. I don't worry about getting into trouble since the machine won't let me. The cuts are accurate and the engraving is spot on. Overall the laser is remarkable with it's power and quality. The Company is attentive and on the cutting edge of technology. Plus the price was perfect for me and not the crazy prices you see with American lasers. Very happy overall. Thanks Thunderlaser for a great laser machine. 😁
  • laser cutter reviewsFred Britt   From:facebook  @Thunderlaser  Recommend
    We purchased a laser from a company in Florida (not a Thunderlaser). It was a 28K machine. The company told us everything we wanted to hear during the sale phase. Once we took delivery of the machine, our nightmare began. The laser came without the tubes installed. So we had to install the tubes. That was not a big deal but this was our first laser with no instructions. The trainer was to spend 2 days with us. Well, he got here late on the first day and left early on the next. While he was teaching us about the laser, he notice some laser tube issues and said everything was normal (one of the tubes was 20% weaker than the other). So we are up in running after the next day but with daily issues. Quick story, we have issues for 6 months on this laser. We fought with these guys daily and they always said it was the operator issue. It got so bad we contacted the mfg in China and they told this USA company to send a tech guy to look at the machine. The tech guy spent 12 hours tuning this laser. Replaced 1 power supply and did several electronic adjusting. He said it had a lot of issues. Funny thing is they said they tested this laser before shipping, but the tube boxes were sealed when we got it. So since we could not depend on this laser, we wanted a back-up laser. After experience a terrible sales group and tech support that fights with their customers we needed to see if someone was out there. We looked at the Boss laser and the salesperson had the attitude he did not care if he sold a laser to us or not. Very short and rude. Like he was frustrated when we ask questions. The Epilog looked nice but overpriced. Somehow I ran across the Thunderlaser brand. I talked with the US rep and he said anything I wanted to know, just asked. He invited us to visit his location to look at the Thunderlasers he owned. The kindness and patience went a long way with us. We never experience that before with this other laser company. So we decided not to buy just 1 laser but 2 at the same time. We got the Nova 24 and 63. The Nova 24 came in first and it was so nice to have everything already installed. Basily hookup the water cooler, fan, computer, and plug in and start cutting. WOW, this was awesome. Completely different from others. Our Nova 63 came in damage by the truck company. This was no fought of Thunderlaser and we understand things happen. That is when we met Amy. Amy told us no problem that they would get us a replacement right away. I think it took 2 weeks. No arguing nor hesitation – nothing but great service. Thanks, Amy!! On the tech side of Thunderlaser, whenever I had an issue, most of the time operator issue, Amy, Ben, and Ada was right on it. I download the WeChat app on my phone and was able to have a direct line to these wonderful folks. We could live time video calls, text or share pictures. So you tell me, those folks buying lasers from eBay, Boss or other laser companies, would they connect with you like that? There had been times I had an operator question and these folks were at home on their time off but they replied. This year we purchased our 3rd laser machine from Amy. She gave us a great deal and as the machine was being built, she WeChatted pictures. So cool to see your laser being built. I have to tell you when you buy a Thunderlaser, you become a part of the Thunderlaser family for life – you are not just a customer but family. I have also seen some facebook post where some folks purchased used Thunderlaser machines. Thunderlaser would reply to them if you need tech support, they are there for them. That’s so awesome. They did not ask, Thunderlaser asked them first. By the way, Amy, Ben, and Ada, our 3rd Thunderlaser has been awesome. If anyone is close to Alabama, and you are thinking about a Thunderlaser, you are welcome to stop by. Since we got these lasers, my stress of laser issues is gone. I know Thunderlaser has my back. This year Thunderlaser started a WeChat group called the “Nova Group” These members have Thunderlaser machines or thinking about buying one. I encourage you to download the App and become a part of the group. We share ideas, work out operator issues and machine issues if any plus Thunderlaser is in the group if you need direct assistance. So think, if you are running a business, how important is it to have a support group on your phone? Can you afford to wait for days for someone to respond or do you want support right away? That reminds me, on the other brand, I called with a question, they called back about 2 hours later and ask how can they help. I told them my issue and they said to let them check and they will get back with me ASAP. Well, it’s been 4 months now – still waiting on that call. Need a Thunderlaser? Email Amy@thunderlaser.com and tell her Fred sent you.
  • laser cutter reviewsIvan Valerjevich   From:facebook  @Thunderlaser  Recommend
    Really good CO2 laser!
  • laser cutter reviewsПрокомпакт   From:facebook  @Thunderlaser  Recommend
    Made on the laser machine THUNDER LASER 🙌🏻👏🏻👌🏼Не перестаём восхищаться отменной работой наших лазерных станков #thunderlaser На эту красоту можно смотреть бесконечно 😊😍Но, как говорится, лучше 1 раз попробовать на нем работать чем 100 раз смотреть фото/видео. Приглашаем к нам на демо-зал 😉
  • laser cutter reviewsElliot Scarpellino   From:facebook  @Thunderlaser  Recommend
    Great Product, Great Service, Great Price! Glenn was amazing. He really helped us understand what type of laser we required and matched us to right product. Couldn't be happier with our purchase.
  • laser cutter reviewsElliott Trost   From:facebook  @Thunderlaser  Recommend
    Could not recommend Thunder Laser's enough. Not only is the machine reasonably priced and well built but the service that Glenn offered was nothing less than amazing. Cheers guys.
  • laser cutter reviewsLisa Turnbull   From:facebook  @Thunderlaser  Recommend
    Nothing short of amazing! After purchasing a “hobby” laser elsewhere 12months ago and never successfully being able to make anything, to tonight, first time to turn the thunder laser on and I’ve cut a cake topper and names already! Can’t thank you both enough for answering the countless questions and making the entire transaction seamless ❤️
  • laser cutter reviewsRoss Haylock   From:facebook  @Thunderlaser  Recommend
    Great service and very knowledgeable
  • laser cutter reviewsDonna Clarke   From:facebook  @Thunderlaser  Recommend
    Great Service - fantastic knowledge
  • laser cutter reviewsBelinda Fancett   From:facebook  @Thunderlaser  Recommend
    I love my machine and thanks to you Glenn for answering every question at anytime of the day, and all the million questions I asked prior to buying one! The machine itself is amazing wouldn’t go past another one! It’s the best! Thank you for everything! Bel xx
  • laser cutter reviewsBelinda Fancett   From:facebook  @Thunderlaser  Recommend
    I love my machine and thanks to you Glenn for answering every question at anytime of the day, and all the million questions I asked prior to buying one! The machine itself is amazing wouldn’t go past another one! It’s the best! Thank you for everything! Bel xx
  • laser cutter reviewsMichaelHenry   From:CNCzone  @Thunderlaser  Neutral
    I bought a Thunder Laser Nova 24 with 60-watt tube and would like to know the maximum current that it can be normally operated at. The tube doesn't list a manufacturer's name but does bear the designation "C70" so I'm guessing it might be made my SPT: http://www.laserwd.com/product_c70-7...tube_9118.html The specs for that say 15-25 mA which seems a mite broad to me. Does anyone out there have any info? I tried emailing Thunder Laser tech support last week, but have had no reply. Perhaps I should try their sales email address.For any reading this thread in the future, Thunder Laser got back to me and said that their 60-watts tubes should be operated at 20 mA maximum.
  • laser cutter reviewsMichaelHenry   From:CNCzone  @Thunderlaser  Recommend
    I'm in the US so was using the US distributor in Texas somewhere. I got the answer to my current question from ThunderLaser direct via email. My past support experience with the US distributor was pretty non-productive, though they were nice enough with the sale and I had no issues with with importing the laser or delivery as they handled all of that and did a great job.
  • laser cutter reviewsMichaelHenry   From:CNCzone  @Thunderlaser  Recommend
    Laber:Yes I used the NY Support service. MichaelHenry are you enjoying your laser? Have you played around with many materials? MichaelHenry:Yes, I've been really pleased with the Nova 24 for the most part. I've tried acrylic (cast & extruded), baltic birch ply, metal marking with LaserBond, silicone rubber, polyethylene foam, some sort of phenolic sheet (that scorched more than cut) and marking with Laser Tile, a ceramic tile product that has some sort of coating that darkens on exposure to the laser beam. Up next is some hardwood for a small custom tool enclosure. The laser is in my garage in the mid-western US and I've operated it at temperatures from 25 °F to 95 °F. The Nova 24 came with the air assist pump, a really quiet blower, a CW-5000 chiller plus a little tool kit, some spare mirrors and a spare lens. I added the optional hi-res and 4" FL lens kit and a chuck-style rotary axis. I haven't used the rotary axis yet, but it looks decent.
  • laser cutter reviewselectracks   From:CNCzone  @Thunderlaser  Neutral
    I am a competitor? LOL! I wanted to resell their machines here in Germany but the quality is so horrible, no one will buy this from me. I already resell Thunderlaser and I know what to expect from chinese. I hate to hear sentences like "He maybe is a competitor" because this is the only answer such companys have to disgrace their unhappy customers. I hired a lawyer now to get this straight with BCAMCNC. How do you think I documented the errors on the machine. Do you think I bought it and demolished it myself just to disgrace BCAMCNC? Why do you think does BCAMCNC not answer to my threads here although they have accounts in this forum? Everyone is invited to send me a PM and I will tell you my adress and name just to prove that I am a regular customer, not a competitor. All I wanted was an acceptable machine.
  • laser cutter reviewslaserpro7   From:CNCzone  @Thunderlaser  Neutral
    I just purchased a Bodor Laser and boy I'm regretting it already. It took 1 month to have support get back with me. I'm dealing with a person that is using a translator software to communicate so its frustrating. The machine was not tested, the laser stays on during homing operations damaging the material, the plate, and even the rubber belts underneath. Still going through this, support basically left me hanging, I will update as to what happens next. In the future I would consider spending extra on Thinklaser or at least dealing with Thunderlaser who have some state side support. Super regretful.
  • laser cutter reviewsBluegrassWildwood   From:CNCzone  @Thunderlaser  Not Recommend
    Did you fix the erratic laser path problem you mentioned? Mine just started doing the same thing. I'm using rdworks and it is a ThunderLaser. Very frustrating!! I have reinstalled rdworks and reset the panel back to factory settings but it continues to jump around messing up the engraving. Any advice is really appreciated!
  • laser cutter reviewsoldgodzilla   From:CNCzone  @Thunderlaser  Neutral
    Hello, I'm looking for suggestions on my first laser. For now I'm looking at it as a hobby, but may potentially start trying to make money off of it. The epilogs are really nice looking but seem very expensive. Someone recommended Thunderlaser to me, and I am currently looking at a 60W system. However, I wanted to ask your experience with the other cheaper lasers, such as the Chinese ones and the ones from automation technologies. Any suggestions/input you have would be great. Thanks! -oldgodzilla
  • laser cutter reviewsjram   From:CNCzone  @Thunderlaser  Recommend
    Thanks for the advice Ben M2. How do you feel about the Thunderlaser machines? I've seen lots of great reviews on them and I've been in contact with Nolan who has been very responsive so far. I thought I was sold on Rabbit laser but I really like the prices on the Thunderlaser Mars 35.
  • laser cutter reviewsco2lasertube   From:CNCzone  @Thunderlaser  Recommend
    winta:can you send me prices for both? Do you have the exact type ( width, diameter power ) and compatibel with the one i hav e now in the thunderlaser mars 90? co2lasertube:Sure length 1250 MM diameter 80 MM.Model C2 agreement power 80 W max power 100 W.Warranty 10 months.Lifespan:10,000 hours.It is compatible.No problem.I guarantee our tube is better than you used.The cost to you less 500 USD by DHL.Including wooden case and insurance.
  • laser cutter reviewsstereophonic   From:CNCzone  @Thunderlaser  Neutral
    Hi, I need to find a machine (as small and cheap as possible) to do the following: Cleanly cut holes of varying lengths but between 1-2mm (0.04 - 0.07") wide in standard thickness paper. Paper will be 12" wide (30.5cm) max, BUT up to 40 feet long (a roll of paper) . (I plan to build a capstan/servo type arrangement to move the roll through the laser cutter) Obviously due to length of paper, a front and back passthrough door or slot is needed. Typical number of cut holes in a 30 foot roll would be 3000 - 3500. I would ONLY be using the machine for this, so a high powered one is not needed. Speed is not critical but I understand from my research a 12W machine would take around 15 minutes to complete such a project. Up to 30 minutes would be acceptable to me. I'm trying hard to find a machine that's capable of all I want. Size wise, the Aeon Mira (Aeon Laser Cutting Engraving Marking Machines) seems to be ideal but completely lacks a pass-through slot at back, rendering it useless for my project. The Thunderlaser Nova24 (https://ozrobotics.com/shop/laser-ma...utter-nova-24/) seems to have all the features I want, but is large, expensive, and somewhat 'overkill' for just cutting paper. Something cheaper and smaller and lighter would be much better. I have contacts in China and have been searching Alibaba, but my lack of knowledge of laser engravers and cutters leaves me very in the dark. Does anyone out there have an idea of the ideal machine for my project? Many, many thanks in advance for your thoughts. (By the way, the project is to create and reproduce these: https://www.youtube.com/watch?v=07krQ661fok )
  • laser cutter reviewsidank   From:CNCzone  @Thunderlaser  Not Recommend
    Hi folks, I’m a recent buyer of the Nova 35 from Thunderlaser after reading positive reviews on this forum. Unfortunately getting it to run has been a bit of a challenge and since unpacking it 2 weeks ago, I’ve yet to actually get it to work. Still talking with their tech support but their response time is absolutely atrocious, despite my pleas to get someone on video chat or at least be more responsive due to the hour differences. Anyhow, I’m hoping the kind experts on here might have an idea of what’s wrong. The error I’m seeing on the display is “Water Error” right as I start the job. The CW5000 is on and connected to the machine: Can't get Thunderlaser's Nova 35 to work - mistake buying from them?-nbssl1h-jpg I checked the black cable between the cooler and the laser to see if it’s bad: it has 3 pins and 2 of them have connectivity while the 3rd does not. I looked inside and there are 2 wires in the cable, that seems to suggest that the 3rd pin isn’t used by design. Can anyone confirm? Can't get Thunderlaser's Nova 35 to work - mistake buying from them?-nlvyyef-jpg I also checked the wiring on the machine: Can't get Thunderlaser's Nova 35 to work - mistake buying from them?-jjlijq3-jpg Can't get Thunderlaser's Nova 35 to work - mistake buying from them?-bvvdjzy-jpg Everything seems to be in place to my beginner’s eyes. I am running out of ideas and getting really frustrated with Thunderlaser’s poor handling of the situation. I knew I was taking a risk by getting a machine from China, but didn’t quite expect this. Hoping someone around here has an idea of what to check next. Thanks all.
  • laser cutter reviewsjram   From:CNCzone  @Thunderlaser  Recommend
    I am happy to find this thread as I was looking at the same machine you mention. Talking to the salesman, he seemed to not know or to not want to tell me that the machine was just an imported Bodor laser. I asked a few other questions regarding the machine and he really had no idea what I was talking about. He mentioned the "support" that you will receive when buying from them.. I was thinking that if it was anything like the "support" he was giving, then I probably wouldn't spend the money. I have since contacted Bodor directly and though they have been very responsive, I am still leaning towards a light object, Thunderlaser, or maybe Rabbit laser.I am a furniture maker and many of my colleagues in the field like Laguna woodworking tools and that is the reason that I was originally looking at them.
  • laser cutter reviewsLabmaster   From:CNCzone  @Thunderlaser  Neutral
    Hello. I have a couple of questions where i hope someone could have answer to them: What is the password for getting into the "systemmenu" directly at the controlpanel on the machine ? I tried the RDWorks vendor password "RD8888" but this does not work on the controlpanel itself. (password works only in RDWorks) Any Hint ? Is there any better manual (at least better english) that describes all the install and setup stuff for hardware connected to the controller, like when adding a Z axis, autohoming, autofocus ..., the controller has 3 digital outputs (Out 1 Out2 and Wind), is there any detailed manual how they exactly behave and how they are controlled. The only more or less helpfull information is found was the 6442 Manual from "Thunderlaser", but even this is far from explaining things in detail. (so no real help) Is there a OEM implementation manual or do all chinese OEM's simply call RuiDa and ask them for every detail if they need it ? Any additional information would be helpfull. Thanks and best regards, Walter
  • laser cutter reviewsbboyd   From:CNCzone  @Thunderlaser  Recommend
    I have been between a Full Spectrum, Boss, and Thunder Laser for about a month now and Thunder Laser's sales people have been far superior to the US based laser companies. I am working with Becky and she is very knowledgeable about the machine and answers questions quickly and clearly. Don't be scared to talk to them just because they are a Chinese company! These other companies (especially FS) have been really pushy on buying a machine immediately and their sales guy only know's that their machine is "good because it's good". I have been very impressed with their level of professionalism. I think they are offering a quality machine and I haven't found near the amount of negative reviews that many users claim about Full Spectrum (which seems to just be a chinese laser with a FS controller). I'm still figuring out whether or not I can jump up to their price on the Nova 24 60W (I originally started at a $2k Ebay laser), but I think it will either be buy the TL now or get more capital and then buy it later. It seems to be the best fit for me. Anybody have experience with the Nova 24 & RDWorks software they would like to share? Disclaimer: I am in NO way affiliated with Thunder Laser but I just wanted to share my experience with their company. Yes this is my first post, but I have been lurking for a while and decided this was a good time to make my 1st.
  • laser cutter reviewsgene8522   From:CNCzone  @Thunderlaser  Recommend
    05-29-2017, 01:15 AM:Last week (Wednesday the 24th) Ben at the Thunderlaser factory in China and I did a skype to figure out that the X axes motor on my less than three week old Nova24 Engraver is bad. Ben told me that he would sent me a new motor. And I was told that it would probably be sent DHL by air and take about a week to get to me. I was counting on the motor being here by the 1st or 2st of June. Now tonight I received this from Ben. "Hi Gene, I'm very sorry for my mistake,i should had sent the motor to you before last week. I forgot it and feel so sorry about that,please excues me. BTW,please tell me your current address and phone call,so i can send the motor today." He ask again for my address even though he already has the information I had sent to him. Ben has cost me FIVE days production and maybe one of my best customers! The only thing I can say is "Holly S***"!!! On a scale of 1 to 10 what do I think of the Thunderlaser factory tech support? = I think "-1" than is BAD! How could you forget something like this for five days. Especially after I told Ben how important it was for me to have the motor as soon as possible! 06-01-2017, 04:12 PM:I would like to update everyone on this problem with Thunder Laser tech support. Ben had forgotten to send me the replacement motor. I am also guilty of forgetting sometimes. Well that has been taken care of .I received a text message from DHL this morning, they have a delivery for me to be delivered June 2nd (tomorrow). WOW that was quick. Also I told Thunder Laser that I had been told that this Nova24 had a 60 watt laser tube installed in it. And after I had the machine home and did some testing I found that the tube is only a 40 watt. I am sure it was no ones fault just a misunderstanding or miscommunication. I had ask Nolan at Thunder Laser if he would send me an upgrade to the 60 watt laser tube at a reduced price? In response to this Thunder Laser has sent me, at no cost, a new 60 watt laser tube and power supply. The tube and power supply should be here June 20. This is what I call outstanding customer service. So after this problem, would I recommend the Thunder Laser? Absolutely I would. I like the way this machine is put together it looks like high quality workmanship and materials. The Thunder Laser is more money that the cheep-o laser that I have seen on ebay. But with customer service like this it is hard to compare them. Gene
  • laser cutter reviewsnewmanbelljamxi   From:CNCzone  @Thunderlaser  Recommend
    Hi there,I was hoping to get some other users experiences on working with Trotec in general, and their service experience within Australia. A bit of background (obviously a new user): Prior to purchasing a Trotec SP500(120W), we had run a Thunderlaser Mars 90 which we used for about 2 years before upgrading to the Trotec. Although we operate commercial 3D printers (Stratasys), it was our first experience with operating a lasercutter and our expectations were pretty low (importing from China, did a lot of research and were ready for a lot of problems). We were actually quite impressed with the Thunderlaser - it was relatively reliable and we ran it 4-8 hours per day every day for those 2 years. Cut quality slowly degraded over that time, but we weren't particularly surprised by this (tbh we got a lot more out of it than we ever expected). We decided to upgrade to one of the big brands for a couple of reasons - we wanted good service and support, and our work requires much tighter tolerances than the Thunderlaser was able to achieve (or perhaps more correctly - tighter than we were able to achieve with the Thunderlaser).
Trotec laser
Universal laser
Epilog laser
  • laser cutter reviewsDerek Vaughn   From:facebook  @Epilogue laser  Recommend

    Have had our Trotec Speedy 400 for about half a year now and it has never had a single issue, it is an incredible machine. So fast and precise! The help line from trotec is incredible and has answered all of our questions. I wish I could rate them ten out of five stars!
  • laser cutter reviewsAET Labs   From:facebook  @Epilogue laser  Recommend

    St. Sebastian's School kicking the tires on their new Epilog Laser systems. Enjoy!
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  • laser cutter reviewsShane Freedom Sims   From:facebook  @Epilogue laser  Recommend

    New laser engraved project. Second surface mounted photo on acrylic with floating hanger. Epilog Laser crashed with this file, but it was a quick fix to get it up and running again after a little trouble shooting.
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  • laser cutter reviewsBen Sieber   From:facebook  @Epilogue laser  Recommend

    Check out the latest and greatest from Epilog Laser. Happy early 4th of July everyone!
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  • laser cutter reviewsDan Brown   From:facebook  @Epilogue laser  Recommend

    Just finished a quick little project for the daughter, a wheel for the class gerbils she's keeping an eye on over the summer. This was a nice, straightforward project. Designed it up in Autodesk Fusion 360, then sent DXFs over to CorelDRAW Graphics Suite to create the living hinge on the outer wheel track and set up the colour mapping, then off to the Epilog Laser Mini-18 as usual for cutting. Took thirteen minutes to cut (there's a ton of linear inches of cut in a living hinge!) then out to the shop!. Put the wheel together with a bit of care and FastCap CA glue, and while that was drying put the base together with the same. The central base piece is a chunk of scrap pine that I whipped out with the Byrnes saw. Just lopped the spike off to length, through drilled it for the cotter pin, cleaned everything up with a bit of the Lie-Nielsen Toolworks Boggs spokeshave (I just got it, so I had too, even though sandpaper woulda' worked just fine) then popped the wheel in with a cotter pin through the nail. Turned out pretty well, spins very smoothly! It's unfortunately about a half-inch too narrow across for the gerbils to actually use properly, so I'll probably be adjusting my design tomorrow and making another one. Total build time was about 45min, including time for the laser run. Next one will be a fair bit quicker, since I've got the process figured out. Was a darn fun project! Happy early 4th of July everyone!
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  • laser cutter reviewsDan Brown   From:facebook  @Epilogue laser  Recommend

    Just finished giving the laser a really good cleaning, the interior was starting to get a bit messy from extended use, I've done a few fairly smoky projects lately. Cleaned the optics, degreased the vector grid, wiped down the walls and cleaned the vents, along with the usual crumb tray emptying that I do after most projects. Even busted out the glass cleaner and worked over the top really good. Still performing like a champ, I absolutely love using this thing every time I drop a project in. Epilog Laser, one thought for the next iteration of the Legend series - Coat the interior surfaces with a gloss powdercoat instead of the textured material you've used in the current iteration. The texture looks nice and hides the crud well, but it is rather difficult to wipe clean, like trying to wipe off sandpaper. A smooth, gloss surface would be enormously easier to wipe down and keep looking new.
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  • laser cutter reviewsAET Labs   From:facebook  @Epilogue laser  Recommend

    Nice call on the new Epilog Laser Fusion Pro Keene Public Library - you're going to love it!
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  • laser cutter reviewsEastgate Engraving   From:facebook  @Epilogue laser  Recommend

    Epilog Laser, you guys rock! I have purchased two used Epilogs over the past 15 years. Starting with a Summit in 2004 and a Legend TT in 2010. You have serviced them and treated me like a loyal customer all along, even though they were bought used, elsewhere. This week I experienced a catastrophic failure of my old, tired Legend TT during my busiest week of the year. You got me up and running with a new machine in record time and earlier than promised. You welcomed me in the demo lab for a couple of time critical jobs. So, my customers are happy. I am happy. Shop is back in business tomorrow morning. As I told Craig, I didn't even look at another brand. You all have always gone the extra mile to help me out. No question where I would want to shop. Everyone that I have dealt with this week has gone above and beyond to help me get back online quickly. Thank You!! Epilog Laser, Innovative Cutting Systems, Geneva Capital
  • laser cutter reviewsCarlino Guitars   From:facebook  @Epilogue laser  Recommend

    Next time someone tells you you’re not good enough to do something or you’ll never amount to anything remember this, they’re only telling you that because those are the people that failed at probably everything they did and they’re mad at you because you didn’t. I bought a laser cutter twelve years ago and learned cnc software, how to use the machine etc and after many crappy projects finally got a clue at it. Then I met The nicest guy in the world... Evan Stanley let me make him straps and some stuff for his family and I never asked for a thing and then one day, the nicest thing thing happened. A phone call , “hey Eddie it’s Paul Stanley 😳😳😳. Now it’s turned into this... To Paul and Pam thank you so much for bringing up the best kid in the world. The laser thing has now turned into making things for one of my fav band Kiss and I get to be in the company of their costume designer Wendy, David Pea, Fran Stueber, Doc McGee, Tommy Thayer , Gene and Paul and to go from the store lasering our their to stuff to seeing the creations on stages world wise is amazing and it all started with Evan, thank you so much you dude you.
  • laser cutter reviewsCarlino Guitars   From:facebook  @Epilogue laser  Recommend

    Next time someone tells you you’re not good enough to do something or you’ll never amount to anything remember this, they’re only telling you that because those are the people that failed at probably everything they did and they’re mad at you because you didn’t. I bought a laser cutter twelve years ago and learned cnc software, how to use the machine etc and after many crappy projects finally got a clue at it. Then I met The nicest guy in the world... Evan Stanley let me make him straps and some stuff for his family and I never asked for a thing and then one day, the nicest thing thing happened. A phone call , “hey Eddie it’s Paul Stanley 😳😳😳. Now it’s turned into this... To Paul and Pam thank you so much for bringing up the best kid in the world. The laser thing has now turned into making things for one of my fav band Kiss and I get to be in the company of their costume designer Wendy, David Pea, Fran Stueber, Doc McGee, Tommy Thayer , Gene and Paul and to go from the store lasering our their to stuff to seeing the creations on stages world wise is amazing and it all started with Evan, thank you so much you dude you.
  • laser cutter reviewsjgstang   From:cnczone  @Epilogue laser  Recommend

    Oh probably alittle of both.... more mad/crazy i'd say! well now you have me thinking again, just maybe the 18 year old Epilog is woth it than! look i'm kinda new @ this, i like how detailed the laser engraves than ran across this one and was not sure because of its age... But knowing it cost 26,000 new told that it must be a good machine and some threads i've read here have said good things about epilog. see i restore classic mustangs and build houses but the mustangs get warn out like anything else machanical.. so i thought as fast as those lasers work, man they must wear out after time and i don't want a paper weight! but i guess you you think the epilog is a good machine and thats what i wanted to here and thank you for your input. here is what i have been told, he bought it new for 26k in 2000 and its been taken care of but its has been used for a business so its been worked alot! 2nd it works off of corel draw,it has new belts, it comes with extra's like the bottle deal and i get to test it before a deal.. i guess i've been watching to many youtube vidios because all the smaller table top lasers seem to work nice. i've been useing a cnc router for awhile and when i saw what the laser does i thought holy crap what a super detailed and awesome job they do so now of course i want a laser!! thanks
  • laser cutter reviewsRossMosh   From:cnczone  @Epilogue laser  Recommend

    why are you using acrylic for this when laminated plastic exists? MUCH better choice for this process and is actually considered the norm in the industry. Second, for raster engraving Chinese machines are slow. Keep this in mind. 20ipm is the fastest they go while an Epilog/Universal will hit about 80ipm and a Trotec will hit 140ipm. I'd suggest a smaller, used Epilog/Universal or an 80w+ direct from China 24x36 machine.
  • laser cutter reviewsDonatas Broo Zacharovas‎   From:cnczone  @Epilogue laser  Recommend

    Epilog fusion, ok its new and its fast, but how fast it is ? Is he really fast ? There is no information about the Epilog laser engraving speed! No details! Im interested to buy fast laser
  • laser cutter reviewscanada roselle‎   From:youtube  @Epilogue laser  Not Recommend

    Epilog machines are great but the Canadian service is bad. I have been trying to fix my laser with no help from them. After waiting more than six weeks the technician finally arrived to fix my machine it had a small problem and after he left my machine was not working at all. When I called to ask him to come back as my machine was not working l and I have orders to complete, he informs me that I need to pay a thousand dollars for the work and the parts he changed based on his recommendations. I am sorry to say this as I have been happy and loyal customer using Epilog machines since 2002. Now I need a new machine but it most defiantly is not going to be Epilog. If you are in Canada and consider buying an Epilog Machines DO NOT make the same mistake as I did. Only few centers to repair your machine cross Canada. This technician is the only doctor for eastern part of the country. Hope your machine does not break down or you are at the mercy of one technician. When Canadian Engravers had the Epilog representation they were great I wish they go back to them.
  • laser cutter reviews clovel73   From:youtube  @Epilogue laser  Neutral

    Epilog lasers are very good machines but prices are very high.This technology will become cheaper as time goes by. They should invent something more affordable to compete if they want to stay in business. Good quality not always means high cost.
    Gravograph
    GCC laser
    Euro laser
    Glow forge
    HANS yueming laser
    Gravograph
    • laser cutter reviewsRevista Oficio Gráfico   From:facebook  @Gravograph laser  Recommend

      Nuevo material bi-capa de grabado de Gravograph
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    • laser cutter reviewsSchlüsseldienst Herbert Baenfer   From:facebook  @Gravograph laser  Recommend

      "Wie määt dä Baaenfer dat?" - Teil 4. Heute: unsere Gravurmaschine IS200 von Gravograph. Mittlerweile ist das computergesteuerte Gerät für uns nicht mehr wegzudenken. Jedes Jahr gravieren wir mit ihr tausende Briefkasten- und Klingelschilder aus PVC, Alu, Messing oder Edelstahl. Im Computerprogramm können wir Maße, Schriftart und Schriftgröße eingeben und den Gravurauftrag an die IS200 senden. Diese fährt dann mit verschiedenen Fräsern (je nach Material) 1 oder mehrmals die Gravur ab. Auch entstehen mit der IS200 unzählige Liebesschlösser. Grundsätzlich dauert so eine Gravur nicht sonderlich lange. Da wir aber mittlerweile täglich so viele Gravuraufträge von Ihnen erhalten, benötigen wir ca. 1 Tag, um Ihre Schilder fertigzustellen. Für unsere Firmenkunden, die öfters für das gleiche Objekt erneut Schilder bestellen, können wir die Aufträge sogar abspeichern und somit garantieren, dass die Schilder immer wieder in gleicher Ausführung gefertigt werden. So müssen Sie uns nicht bei jeder Bestellung erneut Maße angeben.
    • laser cutter reviews‎Larry Exum   From:facebook  @Gravograph laser  Not Recommend

      Engraving Machine by Gravograph- Defective for 18 months, with ZERO solutions from company. Indeed it only costs $6,000, but to date the MJ20 Jewel has damaged 15 of my clients pieces. While Gravograph wants to blame user error, it does not explain why I can do 8 rings with our logo inside, then changing nothing, the 9th ring engraves inverted or backwards or the Diamond tip fails to lift between characters (See photo for that result). These are software issues, and are totally random. No, ramdom software errors do not cooperate when a tech comes in and does a simple plate engrave. Diamond Tip failing to lift on job, after working properly with same settings on two prior jobs is also NOT USER ERROR. So, when I informed them for the 20th time that the Gravograph damaged another clients ring (we did 2 rings, first one worked well, second one engraved the date backward and mirrored, after showing properly on the software preview)... This was their response (or Non Response). ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ "I was informed you are having continuing issue with the M20 engraver you purchased from SE Findings in 2015. Our tech support has gone above and beyond to service your machine. We have replaced the unit twice even though we’ve never managed to find a technical issue with the engraver. We have sent a tech to your location on at least four occasions. They have never been able to replicate your issues and have provided hours of free training at our expense. At this time we have only the suggestion that you sell your machine on the private market. This would be fairly easy and the return would be the best you could get. If you chose to keep the engraver then we could offer you discounted training. We are sorry the engraver has not been working out for you but these are the only options we can offer at this time. Best Regards, Kurt Zimmermann Gravograph Southeast Territory Manager AL AR GA LA MS TN Email: kurt.zimmermann@gravotech.com Tel: (678)200-5702 Fax: (770)689-3176" ~~~~~~~~~~~~~~~~~~~~~ Yes, we are going forward with a Lawsuit. In the meantime, I suggest a company that actually has Techs that are trained on the machine, and will provide support when the machine fails one out of 9 times on average. Training is not the issue here, it is defective software. Larry Exum, Chandlee Jewelers. No automatic alt text available. Wow Comment
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    • laser cutter reviewsbrucef2112   From:CNCzone  @Gravograph laser  Neutral

      brucef2112:I have a gravograph m40g with its USB donggle and CD software. However the disk is damaged. Does anyone know of a place I can get a copy of the gravostyle software. Tweakie:That is a bit steep for replacing a disc. Gravograph do nothing to improve their reputation with charges like this.
    • laser cutter reviews57phillip   From:CNCzone  @Gravograph laser  Not Recommend

      I am new here also and I see no one answered your request for help on new hermes 7000as of today. I also just bought a 7000 to do some watch engraving. Have you figured out how to get your machine working. I bought the program Open Sys from gravograph but it is a dos program and there is no way to use it without training. The training from them is outragous and time to enroll is min 4 months. I think their motive is selling the new $5000program or a new machine Beats me.
    • laser cutter reviewsPePod   From:CNCzone  @Gravograph laser  Recommend

      I have a Gravograph IS800. It seems to be a pretty awesome machine from what I'm used to anyway, but I'm struggling to understand how to operate it properly. It's running on an old Surelab engraving software...which I'm also trying to get my head around... I've managed to get it to engrave, but I seem to have no control about where on the bed it chooses to do the engraving. I know how to set depth etc, but I have a large control panel I want to engrave accurately. The pane has been pre-cut so matching up the engraving to the exact locations is either a case of trial and error, which frankly is driving me mad, or learning how to use the combination of software and machine to get it right. I've drawn the work up and imported in as a .dxf no problem. For the moment I've been selecting specific text areas and getting that the engrave, but I'm not going to put one of the cut panels on until I can solve the positioning issue.
    • laser cutter reviewsgly300   From:CNCzone  @Gravograph laser  Recommend

      That's a very capable machine you got there. I use to have an IS6000 and it was very versatile and easy to operate but of course we were using the Gravostyle98 software. I think your best bet there is to look for a second hand dongle for the Gravostyle98 with Dynamic capability. I'm sure there's one around online selling for less than $500. That will be a good enough investment if you are serious in using the full potential of that machine.
    • laser cutter reviewsliam_e   From:CNCzone  @Gravograph laser  Neutral

      Currently looking to take on a older Gravograph LS100. It doesn't come with GravoStyle. I have searched high and low on the internet but can't find the answer to this. Can you run the laser and feed designs into it directly from Illustrator?
    • laser cutter reviewsliam_e   From:CNCzone  @Gravograph laser  Neutral

      Currently looking to take on a older Gravograph LS100. It doesn't come with GravoStyle. I have searched high and low on the internet but can't find the answer to this. Can you run the laser and feed designs into it directly from Illustrator?
    • laser cutter reviewsDave's_Not_Here   From:CNCzone  @Gravograph laser  Not Recommend

      I have a $10,000 job waiting on this IS6000. Today, when I went to start running the job, the engraver boots up fine and says "Ready to Receive" like normal. However, as is typical, it wants to home to the origin before running any jobs. That's where the issue starts. It says "returning to origin" and then half way through the homing, it stops and locks up tighter than a bulls butt in fly time. I can't use any arrows to move the gantry or spindle. . . nothing. . . totally locked up. I have rebooted the computer in hopes it would reinitialize something. . . no joy. I shut down the controller and manually moved the spindle to the right an then booted up the controller. . . It said Ready to Receive and as soon as I hit the start button on the pendant, it said Back to Origin and got to the end of travel and locked up with the Back to Origin message on the readout. I have looked for something that might be interfering with the travel and there is nothing. I opened up both of the DB37 cable connectors to look for broken wires and nothing. It worked great on Saturday and Sunday. I had the controller rebuilt by Gravograph for $675 about six years ago and it's been flawless up until today. (software sucks though, but always has.) Gravograph typically doesn't want to help unless you have a maintenance contract, or are willing to pack up and ship everything back to Georgia. I can't determine if I am having a controller issue or an engraver hardware issue. . . can't even tell if it's a limit switch issue because the machine documentation tells you ZERO about the components. I put a cutter in and dropped it to the table to see where it was going for the Origin, and it's over traveled by .5 to .75 inch in the X direction. . . but then again, it never finishes the Homing function, so it's difficult to tell where it would have finally stopped. Gravograph had an active LIVE HELP link that I clicked and got this message: "One of our representatives will be with you shortly. You are number 2 in the queue. Your wait time will be approximately 14 minute(s). Thank you for your patience." That was 50 minutes ago. . . no surprise there. I have threatened to torpedo their controller and software for years. . . because of poor support and outrageous prices for their proprietary crap. A replacement DB37 cable (which by the way only uses a 24 connector cable and leaves 13 pins empty. . . surprise!) costs $242.00 plus shipping!!! How they get and keep clients is beyond me. The only remaining thing to do (other than calling Gravograph tomorrow) is to reinstall the software and dongle again. . . royal PITA to put it mildly! Controller on it's way back to Gravograph in Georgia. Traced the pins on the DB37 cable and the all ohmed just fine. Did the same thing with the motor wires and the DB37 cable. Tech said it's most likely the motor controller on the motherboard. So, it went out UPS 2nd day Air ($167.00) on Wednesday morning. . . scheduled to arrive this past Friday. . . Of course it didn't. I have been following the controller package and see where UPS Portland returned the controller to the UPS Store claiming a Hazardous Materials Issue. The store claimed that I put a Hazmat Sticker on the box. . . which is a lie. We used a brand new virgin box with both addresses and several FRAGILE – HANDLE WITH CARE stickers. Then they changed their story and said “it had Lithium Ion Batteries in the box”. . . another lie. Then they said they shipped it right back out 2nd day air to be delivered on Tuesday. . . which contradicts their assertion it was labeled with Hazmat Stickers or had Lithium Ion Batteries! I am in a shouting match with them at the moment, wanting to know how they could screw this shipment up so bad after shipping the identical controller 6-7 years earlier with no problems!!! I asked them to intercept the package and expedite the shipment to get there by Monday. . . My guess is they are still sitting on it and not shipping it until today or Monday. UPS doesn't show it in their system. I just called the UPS Store and she said it went out on Friday. . . I asked why it isn't scanned into the UPS Tracking system as having been picked up. “I don’t know” was the answer. They said they would call the UPS Hub to locate the package, at which point I said “someone needs to bite the bullet and get that package to Georgia on Monday." Still waiting to hear back on where the package is and what they are going to do. . . also waiting to hear back from the UPS Store franchise owner. It's been an hour and not a word. lwclow:We're having what sounds like the exact same problem. I finally got through to Gravograph tech support and they "think" it sounds like the Z limit switch is the problem. So I could either pay $950 for them to come install it, or spend $15 to order it myself & try to figure out where to install it - guess which I chose LOL? Can anyone tell me anything about where the limit switches are located - specifically the Z switch if they're in different places? I didn't think it would be too difficult but I can't seem to find a starting point and there is NO documentation anywhere online, let alone on Gravograph's website or in their user manuals. And when I asked him the tech just laughed and said "we're not going to give you instructions, how could we make money that way?" !! I got tech support on the phine. The Bro said it was a bad X Axis limit switch, so I ordered one 2 Day Air. Two days later, no limit switch. Called tech support again, and I got a different tech support guy, Tim Clark. Nice and knowledgeable. He put me on hold and came back and said it didn't ship because of a card authorization issue. . . but it was deducted from my bank account! I am still waiting for Gravograph to put the money back where they found it! Anyway, Tim wanted to know more about my problem. I broght him up to speed and he said, I don't think it's the limit switch. So we ohmed the DB37 cable and the x axis motor cable. All the wire connections were fine. He had me push the gantry when off and under power. He said it shouldn't move when pushed and under power, so it was determined to be the motor controller on the main control board. I sent it in and they repaired it in one day and sent it back. Everything is running fine. . . for now, but the Origin is off .25" in the X Axis and I can't seem to get the dang thing to accept the new settings when I follow Gravographs convoluted,asinine, instructions. So, I just set the left margin to 0.0 and get by with that for the time being. Tim said they have been repairing blown X,Y,Z axis motor controllers for decades. I asked the repair tech for a detailed explanation of what exactly had to be repaired, and how, so I could try to prevent continued failures. He refuses to give me any specifics on what they fixed and how; essentially, holding me and my business hostage. They clearly know what the issues are and rather than make a one-time permanent repair, they get $325 every time we have to send them in. . . decade, after decade. I have a friend who can build me a non-proprietary control box, turnkey, running LinuxCNC or MACH3. . . for under $300 with full USB COMM and better electronics. The biggest problem for me is finding a seamless way to run my Braille program that came with the proprietary Gravostyle 98 software. When running thousands of dollars of ADA Signs, having to translate the text in a standalone translator, then "cut and paste" into a second program to create the G-Code, then copy the G-Code into Linux or MACH3. . . one sign at a time. . . is unacceptable. Our engravers run off of a printer driver, and our lasers do the same thing using CorelDraw. Duxbury has a translator that is integrated into most commercial engravers. The the engraver manufacturers do their black-box print-driver translation behind the scenes and we "print" to the engraver through the control box. I have yet to find a non-proprietary program that will let me enter text, translate to Grade II Braille and then print directly to the engraver. . . or just create the G-Code. . . either way would work. Even Duxbury said I would have to "cut and paste" using their $695 translator. So what we currently have in all commercial brand name engravers, is all the "cutting and pasting" is happening in the background with the engraver manufacturers proprietary software! Got you by the short and curlys and pulling hard! If I can get my hands on that kind of solution, I will dump Gravotech like a bad habit and never look back. The first person who comes up with a generic, non-proprietary seamless integration of the Duxbury Translator into a print file using CorelDraw (or your program of choice - we cut all our parts in CorelDraw with the lasers, so moving the engraver over, puts ALL our equipment under one umbrella) . . . will make a small fortune and force the engraver manufacturers to take a serious look at their proprietary approach of charging people thousands of dollars just to "unlock" and "activate" their damn Braille Black Box. Because, if they continue down that path, anyone with a brand name engraver, can ditch the proprietary controller and software and go generic and LinuxCNC or MACH3. We just need a generic Black Box of our own. . .
    • laser cutter reviewsmidnight-runUK   From:CNCzone  @Gravograph laser  Not Recommend

      I purchased a Gravograph LS900 laser cutter/engraver from Boxford second hand in January for just short of 7,000 pounds. It was out of their showroom and only used for demonstration purposes so looked in nice condition. It came with a 6 months warranty on all parts. Worked ok for a few weeks until our first problem. The angle it was cutting at. I know that its never going to be exactly 90 degrees on larger material like 5mm acrylic because of how the beam is formed its got to be at some slight angle above and below the point where they meet. But ours was worse than this, and after looking into it we can actually see that the carriage that holds the lense is not square to the rail it moves on. Its out by 2 degrees. Whilst we had an engineer out he agreed it was off, said he had never seen than before and it wasn't adjustable but have been like that since it was built and not noticed until now. I contacted Boxford as it was them who sold it to us but was quickly told there was nothing wrong with it and it was ok when it left them. We exchanged emails about it and within that time, we had learned how to do a few more things on the machine and learnt how to use the raster feature. The problem was that whenever it did a raster, it was leaving a vertical line either side of the object being rastered. You could see the laser was firing at the very start and very end of its travel when it wasnt supposed to be firing. Eventually, they passed it over to gravograph to send out an engineer. When the engineer came out he agreed about the angle but said it was not adjustable and tried to correct the rastering problem. After lots of tests and changing settings, it seemed to be ok, he said he had altered the tickle setting, and it was working, until the next day. It was doing the same thing so i phoned them again. We had to wait a few weeks for the next visit, and when the engineer arrived he suspected the laser tube might be faulty, so he didnt do anything but tell us he was going to order a replacement tube but it would take a while as it was coming from france and they had to source one. About 4 weeks later they came back with a new laser tube, installed it, but couldnt get it to work. He suspected they had sent a faulty tube, and told us we would have to get another. Weeks later, they came back and installed its 3rd tube, all seemed ok, even though it was supposed to be a 30W tube, the engineer tested it and said wow this is coming up at 40 watts too. Brilliant, we can get on with now. Nope, it had developed a new problem. Between cuts when it was vectoring, and moving from one cut line to another, the laser was firing as it moved to the next line to cut, ie when it shouldnt be, and marking the material every time it moved. We had to wait again weeks for an engineer, and when he came out he changed the USB board in the machine, messed around with some settings, and got it running whilst he was there. About an hour later, the same problem returned. Back on the phone to gravograph, waiting weeks for a visit, they came out and said they think now that its the cable between the laser tube and the machine. Maybe thats why all the other tubes havent been successful. Again, the problem is you will have to wait a while, its got to be sourced in france then shipped over. 2 weeks later, a phone call, really sorry but they have sent in the wrong cable, we have asked for the correct one and sent them a photo to france so they know which one it is. By this time, well long before, im totally regretting the purchase and tell gravograph im going to go back to boxford as its ridicuous this. Dont worry dont worry we will get this machine running right for you. Ok, another 2 weeks and the cable comes. The engineer visits and fits the new cable. Tests the machine, it works. Great. Nope, one week later, the same problem, cutting when it shouldnt be. On the phone to gravograph again, we will try putting the original tube in that it came with at the same time as the new cable, we havent tried that combination yet and it may work. So they did that, put the old tube (the original one) back in. It worked for a full 2 weeks (it was an improvement) until the problem which its currently got. I personally think its to do with the tube again (they took this tube out and had it stored for months before putting it back) as it wont cut through materials properly any more. Ie i sent a few jobs last night and it starts of cutting ok, as i can see the flash when the beam hits the honey comb, but half way round a 100mm x 100mm square the power gets lower and lower and by the time its doing the last line of the square its just very lightly scratching the material. Ive sent the photos to gravograph today, i believe we are back at square one. As you can see from the pic, the details of the problem i describe we have now. The ones where it has cut out, i sent it round 4 times, just pressed start again when it finished, until eventually it cut through. The settings are what it has always cut out fine with so i know we arent trying to run it too fast, infact, i slowed it down as a test and got the same result. Ive not had a reply from gravograph yet, but my warranty is up, although for 4 and a half months out of the 6 months warranty its been awaiting repair. Im absolutely fed up with it. I purchased this one thinking it would give me the reliability i was looking for and has been a total nightmare and cost me alot of money to purchase it. Any suggestions? Im regretting not fighting for my money back at the very first warning sign, but we thought it was going to be fixed, never imagined it was going to be this much of a nightmare and drag on for so long.
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    GCC laser
    • laser cutter reviewsackeobd   From:Laser engraver forum  @GCC laser  Neutral

      Hi! So i have some issues with my laserengraving machine 25W GCC Spirit. When im engraving small letters or logos the resultat is not good at all! I get some "3D" effect on the letters/logo. It feels like the machine engraves a little "extra" on the sides of the text. Very hard to take a picture but i tried and i will attach the photo here. The s and the t in the first row and in the second c i s. Does anyone know why? Hope someone can help me :(
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    • laser cutter reviewsmineralpoint   From:Laser engraver forum  @GCC laser  Neutral

      At my workplace I have an older laser engraving machine I believe it is called a Mercury 3 by GCC. I have attached a picture of my current problem. I don't know what to call what it is doing but it is engraving extra lines, dots that look like the edges of what ever i am engraving. the speed setting will affect how far these are from the image i am trying to engrave. faster equals further away and vice versa. would anyone know what could be causing the laser to be doing this?(
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    • laser cutter reviewsJulpaoeze   From:Laser engraver forum  @GCC laserRecommend

      Julpaoeze:I think the GCC is the best choose.They tech gap had narrowed almost to vanishing point.So the new one is better.LINUS:I agree with him.With the long-running make the Mechanical loss,six years old is a minefield of potential hazards. GCC no less capable than the Epilog&ULS.
    • laser cutter reviewsRodne Gold   From:CNCzone  @GCC laserRecommend

      The Spirit is the machine to go for if you want to go GCC. The most useful features on this machine are pass thru , the fact the whole lid lifts for cleaning and maintenance , reliability and the ability to engrave from the centre or manually move the head to a start position. The biggest "downside" of the GCC machines has got to be their rotary attachment which is not the most user friendly. At the end of it all , most lasers in the size/price/wattage class do exactly the same thing as any other inb that class. Dont be swayed by useless bells and whistles like 3d engraving or stamp mode etc if you will never use them. I would buy the machine with the best local support and the longest no quibble warrantee on both the machine AND tube.
    • laser cutter reviewsThomas Hempleman   From:CNCzone  @GCC laserNot Recommend

      I've had a LaserPro Mercury for about 5 years and aside from routine maintenance, I have had no major problems with it. I chose it over other makes because of the pass-thru ability that allows me to laser over sized items. However, one caution - make sure you have good support from your sales rep. LaserPro's support people seem to be few and far between in some areas of the country. My rep was very hard to contact and customer support was poor. To make matters worse, the documentation that came with the laser was very poor and was obviously written by someone who had little knowledge of the English language. Fortunately, the problems I did have were minor and were due to my own inexperience. Trial and error solved them. Having said that, the equipment itself is well built and solid. As with any of the major laser companies such as LaserPro, ULS, Epilog, Trotec, etc., the most important factor in deciding which make is best is the quality of the customer service and support. Good luck and have fun!
    • laser cutter reviewsBob Davis   From:CNCzone  @GCC laserNot Recommend

      I've got an 8 years old Epilog Radius and a 2 year old GCC Mercury - both 25 watts. Basicly they work the same with the following provisos. 1/ The Epilog is much faster in carriage movement (at least 30-40%) so big raster jobs where power is not the factor take much longer on the GCC. I don't know how the current models compare. 2/ The much newer GCC pumps way more power from the tube, and shows no sign of decline. (It marks stainless quite well without Metalmark or the advantage of "Radiance Optics".) The Epilog has had a LOT of use and power has dropped off a bit with time, but is still the weapon of choice for jobs not requiring cutting. 3/ The GCC software is rather "clunky" and not user-friendly. The manual is very poor. Epilog much more usable. 4/ In my experience the Epilog is rock-solid for reliablility (one x-motor and bearings being the only replacements) while the GCC has been generally good. It has occasional glitches on jobs for no apparent reason, and then performs flawlessly for a month or 2 (and no, the problem isn't power related) 5/ Startup time on the GCC is abyssmal. Like waiting for the next ice-age. Epilog just a few seconds. 6/ GCC needs to be tuned to cut and engrave accurately while the Epilog is good out of the box. 7/ We do quite a number of drinking-glasses on the laser. The Epilog rotary attachment is far from perfect but a lot better than the GCC, which is a real pain. They are both good machines, but to my mind the Epilog is clearly a better general purpose everyday device. I am looking at getting a 75 watt machine in the near future, but the GCC offerings are not high on the list. The price difference would have to be pretty large to make it attractive
    • laser cutter reviewsMike AvatarMike   From:CNCzone  @GCC laserNot Recommend

      By all means check out all of them. This is a big outlay and not all are the same. I have a Trotec which has been outstanding. Previously I had a Universal and operated a couple of Epilogs. Tech support was great with all. I know of some disappointments with Laserpro/GCC on that score. On tube replacement I believe ULS is the winner. That is important becuase it will be your largest cash outlay for a replacement part. Don't overlook a used machine. There are many good ones for sale and one of our members, Rob Bosworth, is in that business and enjoys a good reputation.
    • laser cutter reviewsRichard Rumancik   From:CNCzone  @GCC laserNeutral

      although you are getting good performance from your GCC tube, it can't be assumed that this is a "feature" of the machine. More likely, you were just lucky to get a higher power tube than the rated wattage. When they sell a 25 watt it could be 25 watts or 29 watts or maybe even a bit more. (If it was delivering 30 watts it probably would have been reserved for a 30 watt machine.) But maybe they ran out of 25 watt tubes . . . I'm still surprised that you can mark stainless directly however. Just don't want anyone to assume that all GCC "25 watt tubes" deliver more energy than the competitor's 25 watt tube.
    • laser cutter reviewsRodne Gold   From:CNCzone  @GCC laserRecommend

      Gcc use either Synrad or Deos tubes so will be on par with other machines , the Explorers use beam collimators , so you might get a bit better beam quality. Being able to engrave from the centre of the engraving is a huge boon and a major time saver when dealing with irregular objects or trays and bowls or other objects where the head might hit the sides. You get it right every time with little futzing. I tried some 3d stuff once or twice , but cant really find a great application for it or anything thats commercially viable. I had high hopes for doing 3d spin casting moulds , but the quality and control you have as well as precision are just not good enough. I recon if you total laser and Corel newbie , buy from a co with damn good training and telesupport so you up and running instantly. If you got to pay for the training , do so , it's worth it.
    • laser cutter reviewsMike Hood   From:CNCzone  @GCC laserRecommend

      I've had my Explorer II for just over a year now (Sign Warehouse Pinnacle ZX). It's been absolutely great. Customer service has always been very helpful and prompt. Never had any real issues but wasn't sure the Z motor was working quite right and they UPS'd me another no questions asked. I absolutely love the drag and shoot nature of the Laserpro. I just was using it not 10 minutes ago. It a MUST HAVE in my opinion. I use the pass through doors for those odd shaped pieces and long sections (I cut a SINGLE piece UAV fuselage side that was over 9 feet long). I compared many machines and in the end, had the best feeling (and best price) when dealing through Sign Warehouse. I also bought a vinyl cutter and dye sublimation system from them. I won't hesitate to buy my next toy (... err I mean tool) from them. Take the best deal you can find and fax it over to them. They can beat most any other.
    • laser cutter reviewsMike Hood   From:CNCzone  @GCC laserRecommend

      I've had my Explorer II for just over a year now (Sign Warehouse Pinnacle ZX). It's been absolutely great. Customer service has always been very helpful and prompt. Never had any real issues but wasn't sure the Z motor was working quite right and they UPS'd me another no questions asked. I absolutely love the drag and shoot nature of the Laserpro. I just was using it not 10 minutes ago. It a MUST HAVE in my opinion. I use the pass through doors for those odd shaped pieces and long sections (I cut a SINGLE piece UAV fuselage side that was over 9 feet long). I compared many machines and in the end, had the best feeling (and best price) when dealing through Sign Warehouse. I also bought a vinyl cutter and dye sublimation system from them. I won't hesitate to buy my next toy (... err I mean tool) from them. Take the best deal you can find and fax it over to them. They can beat most any other.
    Euro laser
    Glow forge
    • laser cutter reviews‎Matt Kitchen‎   From:facebook  @Glowforge laser  Recommend

      I'm very interested in the Glowforge for cutting leather. I've watched several videos and think the lid mounted camera will really help. What I want to know is, if I place a piece under the camera and it reads the cut lines, can this shape be saved for future use without having to redraw cut lines for the camera to read? Basically, I'd like to place my patterns on the bed and save them onto my computer for future use of those same shapes. Will it do this? Hi Matt! Leather is some of the most popular material we see Glowforge owners printing on! We even have a whole page dedicated to the amazing prints Glowforge owners have made with leather you can check out here: glowforge.com/discover/leather. You can use a pen and piece of paper to draw a shape as you're mentioning and place it inside your Glowforge 3D laser printer. The on board camera will scan your image and upload it as a design that you can save inside the Glowforge web interface to print over and over again so you would not need to save the piece of paper. However, at this time we don't offer the ability to download your design to your computer so it would remain inside the Glowforge web interface. What other questions do you have? -Ellen
    • laser cutter reviews‎Stefanie Benke‎   From:facebook  @Glowforge laser  Not Recommend

      Did you know when you buy a @glowforge machine you will spend a minimum of $2700 just for the basic, it will take almost 6 weeks to get it and then machine will break down in less than 2 weeks. When you contact the customer support by email, since they refuse to have the option to speak to a live person, it takes a week to get anywhere. They will then blame it on a scratched lens and it will take them 10 DAYS TO SHIP A .4OZ package. Because getting parts to their customers to get them up and running isn't a priority to them. This is a busy season and I'm in bazaars every weekend until Christmas, it took them 3 days to respond to my email to tell me that the next step is to send in my machine if the lens doesn't work, for a tech to look at it. It's less than 2 weeks old. You think they would just send a replacement! Whatever you do, I suggest NOT BUYING A #glowforge. Did I mention one you accept shipment it's no longer returnable!?
    • laser cutter reviews‎Springfield Leather Company‎   From:facebook  @Glowforge laser  Recommend

      Springfield Leather Company and Glowforge are Teaming up! 🥳🤝✨ First thing you might ask yourself is: What is Glowforge? Well, we’re so happy you asked! Glowforge is a 3D Laser Printer. For you scientific folks- Glowforge uses subtractive manufacturing while traditional 3D printers use additive manufacturing. A 3D printer builds up material, like plastic filament, layer by layer. With Glowforge, you’ll put a piece of material like leather, wood, or acrylic in the machine and it carves out your product using laser light. The technical name for the category of tools that includes Glowforge is a CNC laser cutter engraver, but that's a mouthful, so we call it a 3D laser printer. Glowforge turns your ideas into reality at the push of a button! Some key features that make the Glowforge great are the cutting capabilities, personalization, affordability, and quality. The quality is superb due to its amazing auto focus. This machine also has an excellent camera, which makes it easy to position artwork to be engraved and cut. Okay, so what’s that mean to you leathercrafting sophisticated individuals? Well, it means you can elevate your leathercraft with Glowforge! But before we get into upping your leather game, let’s chat about what this partnership between SLC and Glowforge means to you. Simply put this means discounts and saving you your hard earned money! With our special referral link you can save hundreds of dollars on your very own Glowforge. We're the only leather company to offer this!! We use this machine on a daily basis, we even have one in our retail showroom- so come visit us and try it out for size! If we can make money with this machine, you can too. And, since we have many folks here at SLC versed in the ins and outs of all things Glowforge, we’ll be happy to assist in helping you reach success with your own machine.
    • laser cutter reviews‎Scott McGovern‎   From:facebook  @Glowforge laser  Recommend

      I'm really intrigued by the idea of using my Glowforge with stone. I've seen some really neat things that have me excited but not many people are exploring this option. So I went to my local stone provider and found some tasty looking stones. I'm drooling over these I swear, and if I can get them to work with my Glowforge I am going to be a happy man!
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    • laser cutter reviews‎Kelsie Dawn Henry‎ ‎   From:facebook  @Glowforge laser  Recommend

      Working on photo ornaments !
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    • laser cutter reviewsHome Sweet Meow   From:facebook  @Glowforge laser  Recommend

      More detailed shots of this amazing couple’s bitmoji 3D Sign... 12x12 sign- Used my #scrollsaw to cut the people, hat, hair, glasses and background details. And then used my Glowforge for the text because I wanted to use this font and knew the Glowforge would give a nice clean cut to cutting out the center of the letters. Painted their details using DecoArt Inc. acrylic paints. This turned out better than I could have envisioned!
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    • laser cutter reviewsWooldridge Custom Woodturning   From:facebook  @Glowforge laser  Recommend

      I LOVE my Glowforge!!! Please join me in welcoming the newest idea for a going away gift. We have a shipmate who is leaving the Navy and even though it was kinda last minute, I came up with this idea. From idea to creation it took a couple hours. I stained the Baltic Birch with Red Oak 215 by Minwax with just a single coat. He loved it and so did the Department. So much so they e asked for two more for others who are transferring. 😄 By the way, silver Sharpies works great for signing the back.
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    • laser cutter reviewsAnnMarie Onorato‎   From:facebook  @Glowforge laser  Recommend

      Finished product. Its a 20" round cut in slats. The A was cut out painted and laid back in. The slats were stained. The words THE, FAMILY & EST. Were engraved and paint filled. The name is cut painted and glued on. Fast stick really stick fast lol. The back I used 5 straps. Being its 20" and the A is inlaid I rather be safe then sorry. I cut a ring then a circle with a key hole stuck together to hang. And my logo in the middle. And omg scoring where the words go is sooo helpful. Thank you who ever thought of it.
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    • laser cutter reviewsLasercut Jewelry by Colleen Roxas‎   From:facebook  @Glowforge laser  Recommend

      Full Bloom 💐 Live life in full bloom. This statement necklace was laser cut from finished maple plywood. The design was first doodled by me, and then engraved using my Glowforge printer. Then the piece was hand painted with durable scuff-resistant outdoor acrylic. 1 1/2" x 1 1/4" on 18" rose gold plated nickel-free chain.
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    • laser cutter reviewsSachéa Nicole‎   From:facebook  @Glowforge laser  Recommend

      I discovered Glowforge 🤦‍♀️🤦‍♀️🤦‍♀️😮😮😮
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    • laser cutter reviewsCore Crafted Designs‎   From:facebook  @Glowforge laser  Recommend

      Doing some testing on the Glowforge for a client today, and I’m loving these black and mirror gold inlays so far! ✨
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    • laser cutter reviewsBigbird48 ‎   From:facebook  @Glowforge laser  Not Recommend

      quote from a guy who was at the NY makers fair on Friday " glowforge had 3 machines here none of them were working. When I asked why they said later. ask other questions and got different answers from different reps." Now I ask you what kind of company would take a product that didn't work to a makers fair . Oh I did send them questions last week still have not heard back from them.
    • laser cutter reviewsBigbird48 ‎   From:facebook  @Glowforge laser  Not Recommend

      OH YEA no internet machines don't work.So everytime you loose your internet no laser, stormy days,snowy days, you on dial up forget it.great way to introduce your new state of the art new technology, super safe laser engraver cutter hahahahahahahahaha
    • laser cutter reviewsger2121 ‎   From:facebook  @Glowforge laser  Not Recommend

      I've seen a lot of comments on other forums on the potential dangers of cutting plastics with the Glowforge.
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